SHIPPING & DELIVERY
Please read the following, it will ensure that you can receive the package on time.
Normal Delivery Time:
Normally, for orders before 5:00 pm (UTC+8), we will arrange the shipping on the same day.
In order for you to receive the products as soon as possible, we will prioritize shipping from the nearest warehouse according to your address.
For example, if you order a Solong tattoo pen machine and a few boxes of Solong Police cartridges needle, we will split the order: the Solong tattoo pen will be shipped from our US warehouse and the Solong Police cartridges needle will be shipped from its country of origin. After you submit the order and the payment is successful, we will usually arrange the delivery within 48 hours.
Once shipped, we will submit the courier tracking number on the website. You will receive the courier tracking number in about 72 hours, stepping on your tracking information.
Shipping Time( Ship from China):
- 7-10 business days Ship to the USA
- 7-12 business days Ship to Australia
- 7-12 business days Ship to Canada
- 7-14 business days Ship to the UK
- 7-15 business days Ship to Spain
- 7-14 business days Ship to Germany
- 7-14 business days Ship to Switzerland
- 10-14 business days Ship to Poland
- 10-14 business days Ship to Norway
- 10-18 business days Ship to Chile
Solong Tattoo proudly ships to most countries worldwide. If you are uncertain whether your country is included in our shipping destinations, please reach out to us via email at Service@solongink.com or leave us a message.
Shipping Cost (For example: ship to the USA):
Regarding shipping fees, there is free shipping for orders with a total amount exceeding $199. For orders below $199, a shipping fee of $14.99 will be charged.
Calculate Shipping cost on Cart Page:
You can calculate the shipping cost on the cart page. The final price is subject to the Checkout page.Pre-Sale Delivery Time:
Regarding the pre-sale delivery time of new products, please read the product page introduction. We will release the specific details of the delivery time and pre-sale products.Customer Verification Policy (Prior to Shipping Out the Item):
Solong Tattoo Supply is responsible for the detection and prevention of fraud, misappropriations, and other irregularities to protect our customers.
Once our system detects a suspicious transaction we will have to ask for additional information for verification purposes whenever a customer places multiple orders before we process the orders.
For example, if we noticed that the shipping address is 200 miles away from the location where the order was placed. We will need our customers to provide us with the following:
- Bank’s name
- Name as it appears on the credit card
- CVC number
- The full Billing address and Zip Code
- Full Shipping address
- We will not process any orders once our customer is verified.
Import Duties and Taxes:
All our products include tax,consumers do not have to bear taxesTracking Your Order:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.Package lost and liability determination:
The recipient is responsible for all losses if the postal address is wrong, resulting in the parcel not being recovered after delivery. Solong Tattoo Supply is responsible for losses caused by the courier company in transit.